Refund Policy

At SOLN, we stand behind the quality of our products and want you to be fully satisfied with your purchase. If you're not happy with your order, we offer refunds under the following conditions:

1. Eligibility for Refunds

We accept refund requests only under the following conditions:

  • The item is unused, unwashed, and in its original packaging with tags intact.
  • The refund request is made within 7 days of the delivery date.
  • The product received is defective, damaged, or incorrect (wrong item or size sent by us).
  • Final sale items, gift cards, and accessories (if applicable) cannot be refunded.

2. Non-Refundable Situations

We do not offer refunds in the following cases:

  • If the item shows signs of wear, damage, or alteration.
  • For reasons such as change of mind, size issues (if sizing information was provided accurately), or delay caused by shipping partners.
  • Items returned without prior authorization.

3. How to Request a Refund

To initiate a refund:

  1. Email us at clothingsoln@gmail.com with your order number, reason for return, and clear images (if the item is defective/damaged).
  2. Wait for confirmation and return instructions.
  3. Ship the item to the address we provide. Ensure the package is securely sealed.

We recommend using a trackable shipping service. We are not responsible for items lost in return transit.

4. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 5–10 business days, and a credit will automatically be applied to your original method of payment.
  • Shipping charges (if any) are non-refundable, unless the return is due to our error.

5. Late or Missing Refunds

If you haven’t received a refund:

  1. Recheck your bank account.
  2. Contact your credit card company—it may take some time before your refund is officially posted.
  3. Contact your bank—there may be a processing delay.

If you’ve done all this and still have not received your refund, please contact us at [insert email].

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the item for a refund and place a new order for the correct item.

7. Need Help?

If you have any questions about our refund policy, feel free to contact us:

Email: clothingsoln@gmail.com